Answering Services

Why MacKinnon & Bowes?

Our entire company has been focused on service excellence for over 4 decades. During that time we have had the opportunity to serve as the after hours communication contact for members of the Canadian Funeral Service Industry. Our operators have been trained to handle even the most difficult calls with respect and skill. We have now become the preferred provider in our local market due to the fact that we provide a premium service and a real value to all of our clients and the families that they serve.

Call Service Offering

Services Plans Include:

Answering Services featured

Based on your instructions, MacKinnon & Bowes will manage your First Calls in the manner most suitable to you. We canalso arrange removals, schedule tentative arrangement conferences or simply record the information your staff requires to respond to the family’s needs.

FAQ’s

Q: Does MacKinnon & Bowes only handle after hours call?
A:MacKinnon & Bowes operates 24/7/365. Our operators are available to answer your phones no matter the time or situation. We are here to serve you.

Q: Will a family that calls into our funeral home know that they are not speaking with someone on location at the funeral home?
A:The only way a caller will know the difference is if you instruct us to inform them. Our operators are highly experienced in handling funeral home calls, andto act as professionally as your own staff.

Q:How do we get started using MacKinnon & Bowes?
A:Initially, our partnership begins by contacting one of our sales or customer service representatives. They will then work out a service plan or package that best suits your required needs and will gather any information needed to help setup your account. Typically, that information includes the names and numbers of your staff and your preferred call handling and message delivery methods. Once that information is collected, you are well on the way towards alleviating all of your call answering needs.

Q:How do operators know what to say to anyone who calls our funeral home?
A:Our operators are experienced and skilled in professionally answering for your industry. These qualities, combined with a completely customizable message form and answering phrase (both determined by you) allow for a seamless transfer of service.

To Request Additional Information email us at sales@mackinnonbowes.com