Our entire company is focused on service excellence
for over 4 decades. We have had the opportunity to
serve as the after hours communications contact for
members of the Canadian funeral services industry
for many years. Our operators are trained to handle
even the most difficult call with grace and skill.
We are the preferred provider in our local market
because we provide premium service and real value
to all our clients and the families that they are
privileged to serve
Services Plans Include:
Additional message delivery options. For example
for some customers we deliver death calls to the director
on call and also to the company manager or owner
Based on your instructions, Mackinnon & Bowes
will manage First Calls in the manner most suitable
to you. We can arrange removals, schedule tentative
arrangement conferences or simply record the information
your staff requires to respond to the family's needs.
Q: Does Mackinnon & Bowes only handle
after hours call?
A:Mackinnon & Bowes operates
24/7/365. Our operators are available to answer your
phones no matter the time or situation. We are here
to serve you and your families
Q: Will families that call into our funeral home know
that they are not speaking with someone on location
at the funeral home?
A:The only way a caller will know
the difference is if you instruct us to inform them.
Our operators are experienced in handling funeral
home calls, and act as professionally as your own
staff.
Q:How do we get started using Mackinnon & Bowes?
A:Initially, our partnership begins
with contact by one of our sales or customer service
representatives. The representative will work out
a service plan or package that fits your needs, and
gather all information needed to setup your account.
Typically, that information includes your staff's
names and phone numbers, call handling procedure and
message delivery methods. Once that information is
collected, it is only a short step towards alleviating
your call answering needs.
Q:How do operators know what to say to families
that are calling into our funeral home?
A:Our operators are experienced and
skilled in professionally answering for your industry.
These qualities, combined with a completely customizable
message form and answering phrase (both determined
by you) allow for a seamless transfer of service.
To Request Additional Information email us
at sales@mackinnonbowes.com
